Objective:

Facility Framework’s Work Order function greatly eases the many tasks associated with management of properties, equipment, people and costs. 

The system allows you to hold your service provider accountable by providing an objective, transparent measure of service quality.  If a provider is dispatched to make a repair and the Equipment or Energy Analytics continues to trigger the same fault, you will know that the repair was done improperly or not at all.

Solution:

Facility Framework’s Service Provider Accountability function is flexible and easily adapts to fit Resolute Investments’ unique needs, and we work with you to develop the ideal process.  Key components include determining work order flow, cost management procedures and an appropriate approval process. 

Sample process:

Upon receiving a fault verification from Equipment Analytics or Energy Analytics, a work order is dispatched via email to the site-specific HVAC service provider and/or maintenance staff.   Staff can also initiate a work order manually should the need arise.

The site-specific HVAC service provider responds to the work order based upon the terms of their service agreement.  CW Industries is available for support by phone and remote access as needed.

The work order generated by the system is closed out at the time the invoice is approved.